All tickets are a final sale and are non-refundable.
Refunds on cancelled shows (when applicable) may only be obtained by presenting your ticket to the place of purchase within 60 days of the event, or subject to additional terms published on the "Event Information" section of our website for that particular event.
Online orders will only be released to the cardholder, who must have the credit card used in the transaction with them for verification purposes.
If the cardholder is unable to pick the tickets up please contact the box office to make alternate arrangements.
Tickets are available for pick up in advance of the performance at either the McPherson Playhouse or Royal Theatre Box Office. Please bring your order number with you in addition to your credit card.
If picking your tickets up on your way into the performance, please arrive at least 1/2 hour prior to the performance start time.
Latecomers and those who exit during the performance will be seated at an appropriate break in the performance.
Camera, audio, and video recording equipment is prohibited.